Consumer Rights
Price Errors, Adverts and Whether a Shop Must Honour the Number
A mispriced item feels like a promise broken. Contract formation rules usually explain why the shop takes a different view.
Consumer Rights
Faulty goods, refunds, services and what a seller owes you.
21 articles · updated August 11, 2026 · page 2 of 2
Consumer Rights
Unfair Terms: Why Some Clauses Fall Away Even After You Sign
Signing does not always settle it. Consumer protection regimes let certain clauses be set aside precisely because nobody negotiated…
Consumer Rights
Estimates and Quotes Are Not the Same Promise
One number is a considered guess and the other is a commitment. Confusing them is behind a large share of arguments about the final…
Consumer Rights
Buying From a Marketplace and Working Out Who the Seller Is
The site you paid is often not the party you bought from. That gap changes who owes you anything when the parcel never arrives.
Consumer Rights
Second-Hand and Private Sales Sit Under Different Rules
The same object bought from a shop and from a stranger carries different promises. Understanding which promises survive explains…
Consumer Rights
Paying by Card or Credit Can Widen Who You Can Claim Against
The method of payment sometimes adds a second party who can be pursued. That extra route is one of the least understood parts of…
Consumer Rights
Misleading Adverts and the Line Between Puffery and a Claim
Advertising has always exaggerated. Legal systems draw a line between enthusiasm nobody could take literally and a statement of…
Consumer Rights
Gift Cards, Vouchers and Balances You Cannot Spend
Prepaid value looks like money and behaves like a contract. The difference becomes obvious the moment a retailer changes its terms…
Consumer Rights
Extended Warranties and What You Might Be Buying Twice
The cover offered at the till overlaps with rights the law may already give you. Working out where the overlap sits is the entire…